Solving Problems

Customer Empathy

Understanding Customer Needs

Reading time: 4 mins

Practice the valuable behavior of deeply understanding your customers.

Ethnographic Research

Understanding Customer Needs

Reading time: 7 mins

Observe people in their context for insights that lead to desireable solutions

Related Worlds

Creative solution ideas

Reading time: 5 mins

Get inspiration for great ideas by looking at the worlds best examples

"Sketching" ideas

Creative solution ideas

Reading time: 5 mins

Quickly turn thoughts into tangible ideas that communicate clearly with visuals

Empathy Immersion

Understanding Customer Needs

Reading time: 5 mins

Gain empathy firsthand by walking in your customers shoes

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